Full job description
About Grade Potential Tutoring
Grade Potential Tutoring is a fully remote, nationwide tutoring company helping students achieve their academic goals. We specialize in personalized, high-quality tutoring—and we’re growing fast.
We’re a team that values energy, positivity, and service. This isn’t just a job—it’s a long-term career opportunity for someone who thrives on connecting with others, wants to grow professionally, and is ready to make a meaningful impact every day.
About the Role
As a Manager of Client Services, you’ll be the first voice families hear when they reach out to us. You’ll guide them through the enrollment process, answer questions, and recommend the right tutoring solutions to meet their needs. This is an inbound and outbound sales role—every call you take, every call you make, is with someone who reached out to us first. No cold calling involved!
You’ll have many similar conversations each day, and it takes real gusto, stamina, and enthusiasm to bring your best energy to each one. If you love engaging with people, can keep your momentum strong across back-to-back calls, and care deeply about helping families—you’ll thrive here.
Responsibilities
Serve as the first point of contact for prospective clients by handling inbound and outbound calls with parents and students, providing detailed information about tutoring services, and addressing questions to build trust and understanding.
Conduct outbound outreach to potential families to initiate engagement, present service offerings, and generate new client sales.
Manage the full sales process from initial contact to enrollment, including follow-ups with interested families to assess readiness and address concerns.
Guide clients through onboarding, collecting relevant information to facilitate personalized tutor matching, and ensuring a smooth handoff to the operations team.
Maintain accurate records in the company’s custom CRM system.
What You Bring
An upbeat, friendly, and confident phone presence
Strong verbal communication and the ability to connect with people quickly
Persistence and follow-through to guide families through the sales process
Detail-oriented mindset for keeping organized records in a CRM
Gusto, stamina, and enthusiasm to bring your full energy to every conversation—even when you're having similar ones all day long
A genuine interest in helping families and making a difference
Schedule
We’re hiring for the following full-time shifts (Pacific Time):
Monday–Friday: 11:00 AM – 8:00 PM Includes a 1-hour lunch break.
Monday–Friday: 12:00 PM – 9:00 PM Includes a 1-hour lunch break.
Each Client Services Manager also works 12–16 weekend days per year, which are flexible and paid as overtime. Occasionally, you may work 15–30 minutes past your scheduled time to complete a call.
Please visit the Google Doc's link below for our LONG & DETAILED version of the job description.
https://docs.google.com/document/d/1AgQbP63g1-tmI1rEmjH0Z4meimnIRbCZByNjTUeBkkw/edit?tab=t.0
Our Website: http://www.gradepotentialtutoring.com/
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Work from home
Shift:
8 hour shift
Supplemental Pay:
Bonus opportunities
Commission pay
Work Location: Remote