Full job description
Who We Are
Nassau Candy is a leading importer, manufacturer, and distributor in the confectionery, gourmet food, promotional products, and apparel industries. With decades of industry expertise, we provide a wide range of high-quality products to retailers and businesses nationwide.
What We Stand For and Where You'll Come In
We’re looking for a detail-oriented, high-energy Order Entry Associate / Customer Service Representative to join our fast-paced Ronkonkoma, NY office. This role is essential in ensuring the smooth and accurate processing of customer orders—from entry through delivery—while communicating with both internal departments and our valued customers.
Core Values That Drive Us
One Team: Collaboration and alignment across departments
Innovation & Adaptability: We welcome change and stay flexible
️ Customer-Centric: Our customers’ needs always come first
Execution with Excellence: We deliver quality and results
Data-Driven Decisions: We trust insights to guide us
How You’ll Make an Impact
Order Management
Accurately enter and review customer orders in our system
Follow orders from entry through completion, ensuring delivery meets expectations
Collaborate with multiple departments including Sales, Production, and Shipping
Customer Communication
Serve as a point of contact for customer inquiries
Provide updates, troubleshoot issues, and build strong client relationships
Ensure clear and timely communication at all stages of the order process
️ Operational Support
Maintain accuracy under pressure in a deadline-driven environment
Assist in resolving discrepancies and coordinating special requests
Help maintain data integrity across systems
✅ We’re Excited About You Because…
You have prior experience in order entry or customer service (experience with promotional products a plus!)
You’re a strong multitasker who thrives in a fast-paced setting
You communicate clearly—both verbally and in writing
You’re proficient in Microsoft Office (Outlook, Word, Excel)
You bring a positive attitude and a team-first mindset
What We Offer
Competitive salary with annual reviews
Paid vacation and PTO
Medical, Dental, Vision, AFLAC & Pet Insurance
Employee discounts on unique and exciting products
A supportive, entrepreneurial environment with room to grow
Office Guidelines
This is a full-time, in-office role based in Ronkonkoma, NY. We value the connection and collaboration that comes from working together face-to-face.
Ready to Join Us?
Be part of a company where your attention to detail and customer-first mindset make a real difference. Apply now to start your journey with Nassau Candy!